{"id":89,"date":"2022-05-30T19:41:34","date_gmt":"2022-05-30T19:41:34","guid":{"rendered":"https:\/\/www.earthworks-pottery.com\/?page_id=89"},"modified":"2024-03-26T19:08:28","modified_gmt":"2024-03-26T19:08:28","slug":"customer-service","status":"publish","type":"page","link":"https:\/\/www.earthworks-pottery.com\/customer-service\/","title":{"rendered":"Customer Service"},"content":{"rendered":"
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SHOP WITH CONFIDENCE<\/h2>\n

Customer Service<\/h1>\n
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If you’ve shopped with us before, either online or at our studio in Barbados, you’re familiar with our excellent customer service.<\/p>\n

If you’re a new customer, you might be a bit apprehensive about purchasing from a company and website new to you. Or perhaps you have some pre-purchase questions?<\/p>\n

The information below should be helpful as you browse and buy on our website. But if you do have any questions, please get in touch with us<\/a>.<\/p>\n

Shipping<\/a> – Payment<\/a> – Returns<\/a><\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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DELIVERING YOUR POTTERY<\/h2>\n

Shipping<\/h3>\n
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\"Shipping<\/p>\n

Timeframe<\/h4>\n

It may take up to 6-8 weeks<\/b> for us to make a required pattern, often and usually sooner, if it happens that the pattern chosen is out of stock. Please bear with us. <\/p>\n

All orders are executed with care and attention by our staff of potters, and all pieces are hand-made.<\/p>\n<\/p><\/div>\n

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Shippers<\/h4>\n

Small orders will arrive by air-parcel post<\/b>. Packages are delivered by postman to your door. Delivery takes 2-4 weeks once the parcel is shipped.<\/p>\n

Larger orders are too big for air parcel post, and usually are shipped door to door via Federal Express<\/b>.<\/p>\n<\/p><\/div>\n

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Taxes & Duties<\/h4>\n

Duties and\/or Value Added Tax\/State Tax may vary from country to country and if levied, these charges will be borne solely by the purchaser.<\/p>\n<\/p><\/div>\n

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Packaging<\/h4>\n

Packing Includes bubble wrap, boxing of pieces into an inner cardboard box, and placing the inner box into an outer, larger cardboard box- with shredded paper buffer.<\/p>\n<\/p><\/div>\n

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DEALING WITH ISSUES<\/h2>\n

Returns<\/h3>\n
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Variations<\/h4>\n

There will be variations due to the nature of the Earthworks creation process. Earthworks refuses liability for these variations. Sizes may vary slightly due to making process. <\/p>\n

If a customer is dissatisfied, the pieces may be returned to Earthworks, well-packed and intact. In this event, the goods received being intact and unbroken, Earthworks will credit the purchaser with the amount of the marked\/paid price of the goods. Cost of return freight is to be borne by the purchaser in this event, and if there are breakages in return transit, the cost of these will be borne by the purchaser.<\/p>\n<\/p><\/div>\n

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Damages<\/h4>\n

If goods arrive from Earthworks to the purchaser’s address with breakage, a digital image must be emailed to Earthworks before 7 days elapses. Shots should include the wrapping as opened, and boxes. <\/p>\n

Broken pieces will be replaced free of charge, and will be shipped via air parcel post.<\/p>\n<\/p><\/div>\n

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\"Disputes\"<\/p>\n

Disputes<\/h4>\n

Earthworks retains the right of cancelling an order and refunding the price of the goods, if it so decides, at any point in the transaction. All discretionary judgements by Earthworks, in the event of a dispute, are final.<\/p>\n<\/p><\/div>\n

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SAFE AND SECURE<\/h2>\n

Payment<\/h3>\n
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\"Payment<\/p>\n

Payment Methods<\/h4>\n

You may pay for your order via credit card<\/b>. We accept VISA, Mastercard, American Express and Discover.<\/p>\n

For local (Barbados) sales, Cash on Delivery<\/b> and Direct Bank Transfer<\/b> are also payment options.<\/p>\n<\/p><\/div>\n

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Security<\/h4>\n

This website utilizes Secure Socket Layer (SSL) technology to encrypt <\/b>and secure <\/b>your data when using the website.<\/p>\n<\/p><\/div>\n

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SHOP OR CONTACT?<\/h2>\n

What Next?<\/h3>\n
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Hopefully the above has answered your questions about shopping with us. If not, please contact us<\/strong><\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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Ready to start shopping? Browse our pottery<\/strong><\/a> or check out our best sellers<\/strong><\/a> and the latest deals<\/strong><\/a>.<\/p>\n<\/p><\/div>\n<\/p><\/div>\n

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\n\t\t\t\t\tStart Shopping<\/a>\n\t\t\t\t<\/div>\n

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SHOP WITH CONFIDENCE Customer Service If you’ve shopped with us before, either online or at our studio in Barbados, you’re familiar with our excellent customer service. If you’re a new customer, you might be a bit apprehensive about purchasing from a company and website new to you. Or perhaps you have some pre-purchase questions? The […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-89","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.earthworks-pottery.com\/wp-json\/wp\/v2\/pages\/89","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.earthworks-pottery.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.earthworks-pottery.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.earthworks-pottery.com\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.earthworks-pottery.com\/wp-json\/wp\/v2\/comments?post=89"}],"version-history":[{"count":0,"href":"https:\/\/www.earthworks-pottery.com\/wp-json\/wp\/v2\/pages\/89\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.earthworks-pottery.com\/wp-json\/wp\/v2\/media?parent=89"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}